Frecuently asked questions
How to Place an Order?
In order to place an order the proforma invoice must be signed and send it back to us by mail or fax.
Afterwards at least the 50% of the total must be paid and the pending 50% when the container is ready to leave to the Port.
How do I send a payment?
By Bank Money Transfer
How many square feet can be loaded in a 20´ feet container?
It will depends on the total weight of your order which is in part determined by the thickness of the tiles. Also, for the final destination of the order. For example, if it goes to the U.S.A the maximum weight allowed is 20 tons (20,000 KG) that is around 5000 sqft. of tiles ¾” inch thick. If thickness of tiles is 1-3/4” inch it can be loaded with around 2,100 sqft.
If the shipment goes to any island of our Caribbean region the weight allowed is more. Therefore, container can be loaded with around 23 tons or more. That is around 5,300 sqft.
Is there any problem in installing coral stone in a cold weather?
Coral stone has been freeze tested at -40*F to 120*F with acceptable results.
Why is there differences among pieces?
Remember that stone is a product of nature (quarried products), not factory-made, so color varies from piece to piece, as well as between lots. No two pieces are alike and there are inherent variances in all stones. These characteristics may be in color and shade variations, irregular markings, voids, pitting, veins, and differences in density causing sheen variations.
How should I maintain and take care of the natural stone?
Natural stone, when properly sealed, is simple to care for and maintain. Keep your natural stone looking its best by sweeping, dust-mopping or vacuuming prior to wet-mopping with a pH-balanced neutral cleaner or water.
If used with a natural finished (not sealed) clean your coral stone with a brush, water and Chlorine.
A regular maintenance regimen will help your natural stone be more resistant to scratching and wear. Natural stone, especially polished stone, is sensitive to harsh chemicals. We recommend wiping or mopping stone surfaces with warm water or a pH-balanced neutral cleaner. Rinse the surface thoroughly after washing and dry with a soft cloth. Change the rinse water frequently. Do not use scouring powders or creams; these products contain abrasives that may scratch the surface. Do not use vinegar or any cleaners containing acids or strong alkaline agents.
Whether a stone product is sealed or unsealed, all spills must be cleaned up immediately to avoid possible staining and acid burns from citrus juices or acidic liquids. Acid-based foods, such as citrus or tomatoes, can etch into the polish of more delicate stones, like marble.